Refund and Cancellation Policy  

Refund Policy  

You may request a refund within 14 days of your purchase, as long as no trades have been executed on your account. Once a trade is placed, the option for a refund will no longer be available. To initiate a refund request, please contact us at [email protected]. Kindly note that refunds will be processed net of any fees charged by card processor and may be up to 5%.  

Dispute Policy  

Clients who initiate improper disputes or request chargebacks through their bank will be permanently banned from the Platform.   

Acceptance of This Policy  

You are responsible for reviewing and comprehending this policy. By placing an order for any of our products, you acknowledge that you have read, understood, and accepted the terms set forth in this policy together with NGF Terms and Conditions. If you do not agree with these terms, we respectfully request that you do not place an order. For any questions regarding our refund policy, please contact us at [email protected].